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NEW THIS WEEK

NEW THIS WEEK
NOGU BRACELET OF THE MONTH CLUBS

BRACELET CLUB
TENNIS CLUB

TENNIS BRACELETS
FIREFLY GLASS™ BY NOGU - NOGU.studio

FIREFLY GLASS™
NOGU Mermaid Glass™ Studio beaded bracelet with luminous pale blue glass beads and a polished stainless steel logo clasp.

MERMAID GLASS™

NOGU CHROMATA™ Mood Stone bracelet with faceted color-changing beads in blue, teal, green, purple and silver-tone accents.

MOOD BRACELETS
FIREWORK GLASS - NOGU.studio

FIREWORK GLASS
NOGU Beautiful Chaos beaded bracelet with colorful glass flower and smiley beads, faux pearls, and a gold-tone accent.

BEAUTIFUL CHAOS
LUNAR GLASS BRACELETS - NOGU.studio

LUNAR GLASS™

MEN'S ESSENTIALS - NOGU.studio

MEN'S ESSENTIALS
EARRING BEST SELLERS - NOGU.studio

ALL EARRINGS
NOGU RINGS collection sterling silver open ring with lavender resin spheres and rose gold fleck accents.

ALL RINGS

Shipping

Shipping
USA Shipping

USA

USPS - First Class Mail (3-7 Business Days)

FREE on Orders Over $49 / Flat Rate of $3.99

USPS - Priority Mail (3-6 Business Days)

FREE on Orders Over $99 / Flat Rate of $9.99

Canada Shipping

Canada

Canada Post - Expedited Parcel (2-6 Business Days)

FREE on Orders Over $49 / Flat Rate of $5.99

Europe Shipping

Europe

USPS - First Class Mail International (1-3 Weeks)

FREE On Orders over $99 / Flat Rate of $14.99

USPS - Priority Mail International (1-2 Weeks)

Flat Rate of $35

United Kingdom Shipping

United Kingdom

USPS - First Class Mail International (1-3 Weeks)

FREE On Orders over $99 / Flat Rate of $14.99

USPS - Priority Mail International (1-2 Weeks)

Flat Rate of $35

Worldwide Shipping

International

USPS - First Class Mail International (2-4 Weeks)

FREE On Orders over $99 / Flat Rate of $14.99

USPS - Priority Mail International (1-3 Weeks)

Flat Rate of $35

Orders placed before 2:00 pm EST on business days ship the same day!*

For more information regarding our shipping options, please see our Shipping Information page.

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CONTACT US

Please fill out our contact form and a member of our customer service team will get back to you as soon as possible. Alternatively, you may email us directly at info@nogu.studio or open a live chat session on any page of our site. 

MORE INFORMATION

SHIPPING RETURNS  WARRANTY

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FREE SHIPPING within the USA on orders over $50!



 

SHIPPING OPTIONS and ESTIMATED DELIVERY TIMES:
USA		 Standard Shipping - USPS or Local Courier


$3.99
FREE for orders over $50 

 2-5 Business Day Estimate
USPS - Priority Mail $9.99

 1-3 Business Day Estimate
CANADA		 Standard Shipping - Canada Post or Local Courier

From $4.99 CAD

FREE for Orders
$99+ CAD

 2-10 Business Day Estimate



UPS Express

$23.99+ CAD

1 - 3 Business Day Estimate
EUROPEAN UNION		 DHL International From €13.50 EUR -
FREE for Orders €149 EUR		 5-10 Business Day Estimate
FedEx or DHL International €24+ EUR* 2-5 Business Day Estimate
UNITED KINGDOM

DHL
Direct Parcel

 £8.99 GBP
FREE for Orders £125 GBP*		 5-10 Business Day Estimate

UPS International 		£34.99 GBP 2-5 Business Day Estimate
AUSTRALIA

Post NL

 $19.99 AUD
FREE for Orders $149+ AUD		 5-10 Business Day Estimate

UPS International 		$69.99+ AUD 2-5 Business Day Estimate
NEW ZEALAND

DHL
Direct Parcel

 $13.99 USD
FREE for Orders $230 NZD*		 5-10 Business Day Estimate

UPS International 		$44.99 USD 2-5 Business Day Estimate
JAPAN

USPS International
Currently Unavailable 		¥1,200+ JPY*
FREE for Orders ¥12,000 JPY*		 5-10 Business Day Estimate

FedEx or DHL International 		¥3,000+ JPY* 2-5 Business Day Estimate
HONG KONG


DHL
Direct Parcel 		$16.99 USD 5-10 Business Day Estimate

UPS International 		$29.99 USD 2-5 Business Day Estimate
SINGAPORE




DHL
Direct Parcel 		$13.99
FREE for Orders $199 SGD*		 5-10 Business Day Estimate

UPS International 		$24.99 USD 2-5 Business Day Estimate
Other
INTERNATIONAL

UPS International 		See Checkout for Up to Date Rates 2+ Business Day Estimate
  *Some destination countries not listed above may be excluded from free international shipping promotions


SHIPPING INFORMATION:


Once you have placed your order, you will receive an automatically generated email within a few minutes. This email is your invoice and your order confirmation.

If you have not received your order confirmation email and it has been thirty minutes or longer, please check your spam/junk folder. If you still cannot find your order confirmation, please contact customer support to confirm that your order has been placed.

Once your order has been shipped, you will receive an automatically generated email confirming your shipment and providing you with your tracking number, whenever applicable.

In the case of multiple orders being shipped to the same recipient and the same address, orders may be combined into a single, consolidated shipment. 

Please add info@nogu.studio to your safe sender list to ensure our emails reach you.

For questions about the shipping status of any order or to modify an order before shipment, please contact us at info@nogu.studio

Please note orders under $10 may be excluded from free shipping promotions. 

Please note that in the event of an alternative shipping method being used to ship your order due to availability of shipping services to your address with our partner carriers, any difference in price will be refunded to your original method of payment.

SHIPPING WITHIN USA AND CANADA:


Orders being shipped to an address in the United States will be shipped via USPS. Orders will be shipped as USPS Ground Advantage or USPS Priority Mail, as specified at check out. All orders being shipped to an address in the United States will be tracked.

Orders being shipped to an address in Canada will be shipped via Canada Post Expedited Parcels. All orders being shipped to an address in Canada will be tracked.

In the event of a failed shipment due to an incorrectly entered shipping address, a flat-rate $5.95 shipping fee will be required for a re-shipment. Please note that this flat-rate fee only applies to orders being shipped to an address in the United States of America or Canada. Please contact customer support if your package has been shipped to an incorrect or incomplete address.



SHIPPING OUTSIDE OF USA & CANADA:


Orders being shipped to an address outside of the United States of America or Canada will be shipped via USPS International or FedEx International or DHL Express international service.

NOGU is not responsible for currency exchange fees, credit card fees, or bank fees. 

NOGU is not responsible for any additional government taxes, customs, or duty charges, and any such costs will be incurred by the order's recipient.



THIRD PARTY PROMOTIONS:


Orders placed using vouchers distributed by promotional partners may see slightly longer shipping times within the parameters of the ongoing promotion.



LIABILITY:


Any and all claims for lost, stolen, or mis-delivered packages must be made within two months (sixty days) of the order date of the package in question. 

NOGU is not responsible for lost or stolen packages in cases where they have been tracked and confirmed delivered by their respective carriers.

Please Note: Orders with a $0.00 checkout value are subject to a $5.99 shipping and processing fee. 

Shipping rates, services, and options are subject to change at any time based on the availability of carriers and eligible services. 

*Note: Non-USD orders will have shipping rates calculated at checkout based on daily currency rates. Rates shown above are currency-exchanged estimates.

Thanks for contacting us. We'll get back to you as soon as possible.

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LIFETIME WARRANTY

Policy valid on orders placed on or after October 1 2017.

UNITED STATES & CANADA

All NOGU products purchased from www.nogu.studio or www.nogu.ca are covered by our Lifetime Warranty.

Any purchased item that arrives or becomes damaged within the first year (365 days) of the delivery date will be replaced once at absolutely no cost and with no hassle.

Any purchased item that becomes damaged after the first year (365 days) from the date of delivery will be replaced but may be assessed a payment of a flat-rate $10 fee. This fee allows us to partially cover the costs associated with postage, processing and delivery of replacement items. The fee will be assessed on a case by case basis.

In most cases, sending us a picture via email (info@nogu.studio) or calling 1-800-338-8840 allowing us to confirm the damage is enough, and we'll process the replacement immediately.

If a return of the item is necessary, we'll send you a pre-paid return shipping label you can use to send your item back through the postal service at no cost and without ever having to visit the post office.

If a return is required, all you have to do is apply our pre-paid shipping label to the package you want to return and leave it in a mailbox for the postal service to collect and wait for us to take care of the rest.

When we process your replacement, you'll be notified by email of your replacement's progress, and be provided with real time tracking updates as it makes its way to you.

The Lifetime Warranty applies to the availability of replacements only, not return/refund eligibility. The Lifetime Warranty belongs to the original purchaser who made the purchase directly from nogu.studio or nogu.ca, and is not transferred to items re-sold or given to a third party.


OUTSIDE OF USA & CANADA

All NOGU products purchased from www.nogu.studio or www.nogu.ca are covered by our Lifetime Warranty.


Any purchased item that arrives or becomes damaged within the first year (365 days) of the date of delivery will be replaced with the payment of a flat-rate international shipping fee.

Any purchased item that becomes damaged after 365 days from the date of delivery will be replaced with the payment of a flat-rate $10 replacement fee, in addition to the international shipping fee.

These fees allow us to partially cover the costs associated with postage, processing and delivery of replacement items.


RETURN & REFUND ELIGIBILITY

For an order to be eligible for return and a refund, the initial request for a return authorization must be made within 30 days of the delivery of the package, according to the tracking information.

Returned products must be unused and in the same condition that you received it, as well as in the original packaging.

Returned products must have all their original tags attached.

Once received, earring products are non-returnable and non-refundable under any circumstances.

Any product marked or advertised as Final Sale is not eligible for a refund.

Gift cards are non-returnable and non-refundable.

Original shipping charges are non-refundable.

Custom engraved products are non-refundable, and may not be returned. Damaged or defective custom engraved products will be replaced, if necessary, according to our applicable warranty on damaged or defective items.

Items ordered as part of a monthly delivery subscription package, such as our Bracelet of the Month Club subscription (Standard and Premium), are final sale, and not returnable or refundable. Damaged items received as part of a monthly subscription package will be replaced as part of our standard warranty, but may not be refunded.

RETURN & REFUND PROCESS

To arrange a return and receive a Return Authorization Number which will streamline and expedite the return process and refund turnaround time, please contact our customer care team by emailing info@nogu.studio or calling 1-800-338-8840. This will open a customer support ticket and give your request a reference ID number that may be used to track the progress of your return.


Please note that returning an order without receiving a Return Authorization Number and scheduling the return with our customer care team may lead to delivery issues which prevent the delivery of your return to our facility, delay the processing of your refund, or both.


RETURN SHIPPING & ADDRESSES

United States & Canada: For authorized returns, contact support for a prepaid return shipping label. Return shipping is free for authorized US and Canada returns. We do not publish a public US self-mail return address — do not mail a return without authorization and the prepaid label we provide.

Please note that printing a physical copy of the prepaid return label is a prerequisite to being able to use this prepaid service. NOGU cannot ship a pre-printed prepaid return shipping label.

International (outside the United States & Canada): When directed by support, authorized international returns may be shipped to:

NOGU
1 Toffee Ct
Toronto, ON M8V 3B9
Canada

Unless we expressly cover them, international return postage — and any third-party brokerage charges, duties, or tariffs — must be paid by the party initiating the return and may be deducted from any refund. NOGU recommends returning orders in a padded envelope instead of a box whenever possible, and through your local postal service, as private carriers (such as FedEx / UPS) typically charge significantly more for comparable services.


REFUND PROCESSING TIME:

Once your authorized return has been received and assessed, your refund will be processed and issued. It typically takes 5 to 10 business days from the date we receive and assess the return for your refund to be issued to the original payment method. Your bank or card issuer may take additional time to post the credit.

ORDER CANCELLATIONS:

Where available, unfulfilled orders may be cancelled through self-serve tools within 15 minutes of purchase. After that window, email info@nogu.studio or call 1-800-338-8840 as soon as possible; if the order has not shipped, support may still cancel it case by case once confirmed.

LIABILITY:

If a delivery cannot be completed or is refused by the recipient due to the recipient's unwillingness to pay any due international taxes or duty charges on the package, the order will not be refunded, as these costs are the responsibility of the purchaser.

NOGU is not responsible for any additional government taxes, customs, or duty charges on returned packages, and any such costs are the responsibility of the party initiating the return. The total amount of any such charges will be deducted from the refund amount.

Any and all claims for lost, stolen, or mis-delivered packages must be made within 60 days of the order date.

DANIEL CHRISTIAN TANG

RETURN & REFUND POLICY

NOGU is a licensed vendor of Daniel Christian Tang jewelry. Daniel Christian Tang products purchased from www.nogu.studio are subject to the Daniel Christian Tang warranty conditions on this page.

  • Orders now have the option of being placed with 'eco friendly reduced packaging' as an option available at checkout.
  • Bracelets and earrings will be shipped in an eco friendly pouch instead of the standard jewelry box.
  • We're offering this option as a way of letting you choose to reduce the carbon footprint of your order.
  • Perfect option for returning customers who have already received NOGU gift boxes.
  • Not recommended for gift giving or first time customers who would prefer to enjoy the full NOGU unboxing experience.
  • Get 2000 NOGU Rewards Points when you order with Eco Reduced Packaging [1000 + 1000 Bonus for a limited time]
  • In order to select this option in the NOGU App, please add the 'ECO Packaging' item to your cart. This will apply for all eligible items in the cart

 

NOGU is happy to now offer customers the choice of selecting eco friendly reduced packaging on the checkout page when completing their order. Currently, the eco friendly packaging is only available for bracelet and earring items - customers who select it will receive a small lightweight pouch for each item instead of the standard bracelet or earring gift box. We've already been using this reduced packaging method for warranty replacement orders and are excited to offer it to all of our customers who are interested in finding a way to reduce the ecological footprint of their order.

To see what kind of packaging is included, please visit the product page and check the product photo and video section, where you'll also find a picture of that product's included packaging. 

When it comes to reducing packaging, the most important thing is to reduce the waste and unnecessary materials that are used to make packaging. By reducing the use of packaging, you'll be doing your part to reduce the amount of materials that are thrown away in landfills or just left in the world where they can hurt people or animals.   Less packaging means less waste and a smaller carbon footprint. It's important for us to adopt a strategy to reduce packaging materials if we want to reduce our shared carbon footprint. 

With all of our critical partnerships and fundraising efforts we continue to work on with our charity partners around the world who are specifically focussed on reducing ecological harm and repairing the damage done to the environment, providing every customer with the option to reduce the ecological impact of every order is another step in the right direction. 

We believe that there's great value in reducing our environmental impact on the world and we believe in giving the customer the option to choose. 

NOGU's goal is to provide high-quality accessories that are also as environmentally friendly as possible. By choosing the reduced packaging option at checkout, you can help us reach our goal.