Replacement, Return, Refund Policy

LIFETIME WARRANTY

Policy valid on orders placed on or after October 1 2017.

UNITED STATES & CANADA

All NOGU products purchased from www.nogu.studio or www.nogu.ca are covered by our Lifetime Warranty.

Any purchased item that arrives or becomes damaged within the first year (365 days) of the delivery date will be replaced once at absolutely no cost and with no hassle.

Any purchased item that becomes damaged after the first year (365 days) from the date of delivery will be replaced but may be assessed a payment of a flat-rate $10 fee. This fee allows us to partially cover the costs associated with postage, processing and delivery of replacement items. The fee will be assessed on a case by case basis.

In most cases, sending us a picture via email (info@nogu.studio) or calling 1-800-338-8840 allowing us to confirm the damage is enough, and we'll process the replacement immediately.

If a return of the item is necessary, we'll send you a pre-paid return shipping label you can use to send your item back through the postal service at no cost and without ever having to visit the post office.

If a return is required, all you have to do is apply our pre-paid shipping label to the package you want to return and leave it in a mailbox for the postal service to collect and wait for us to take care of the rest.

When we process your replacement, you'll be notified by email of your replacement's progress, and be provided with real time tracking updates as it makes its way to you.

The Lifetime Warranty applies to the availability of replacements only, not return/refund eligibility. The Lifetime Warranty belongs to the original purchaser who made the purchase directly from nogu.studio or nogu.ca, and is not transferred to items re-sold or given to a third party.


OUTSIDE OF USA & CANADA

All NOGU products purchased from www.nogu.studio or www.nogu.ca are covered by our Lifetime Warranty.

Any purchased item that arrives or becomes damaged within the first year (365 days) of the date of delivery will be replaced with the payment of a flat-rate international shipping fee.

Any purchased item that becomes damaged after 365 days from the date of delivery will be replaced with the payment of a flat-rate $10 replacement fee, in addition to the international shipping fee.

These fees allow us to partially cover the costs associated with postage, processing and delivery of replacement items.


RETURN & REFUND ELIGIBILITY

For an order to be eligible for return and a refund, the initial request for a return authorization must be made within 30 days of the delivery of the package, according to the tracking information.

Returned products must be unused and in the same condition that you received it, as well as in the original packaging.

Returned products must have all their original tags attached.

Once received, earring products are non-returnable and non-refundable under any circumstances.

Any product marked or advertised as Final Sale is not eligible for a refund.

Gift cards are non-returnable and non-refundable.

Original shipping charges are non-refundable.

Custom engraved products are non-refundable, and may not be returned. Damaged or defective custom engraved products will be replaced, if necessary, according to our applicable warranty on damaged or defective items.

Items ordered as part of a monthly delivery subscription package, such as our Bracelet of the Month Club subscription (Standard and Premium), are final sale, and not returnable or refundable. Damaged items received as part of a monthly subscription package will be replaced as part of our standard warranty, but may not be refunded.

RETURN & REFUND PROCESS

To arrange a return and receive a Return Authorization Number which will streamline and expedite the return process and refund turnaround time, please contact our customer care team by emailing info@nogu.studio or calling 1-800-338-8840. This will open a customer support ticket and give your request a reference ID number that may be used to track the progress of your return.

Please note that returning an order without receiving a Return Authorization Number and scheduling the return with our customer care team may lead to delivery issues which prevent the delivery of your return to our facility, delay the processing of your refund, or both.


RETURN SHIPPING & ADDRESSES

United States & Canada: For authorized returns, contact support for a prepaid return shipping label. Return shipping is free for authorized US and Canada returns. We do not publish a public US self-mail return address — do not mail a return without authorization and the prepaid label we provide.

Please note that printing a physical copy of the prepaid return label is a prerequisite to being able to use this prepaid service. NOGU cannot ship a pre-printed prepaid return shipping label.

International (outside the United States & Canada): When directed by support, authorized international returns may be shipped to:

NOGU
1 Toffee Ct
Toronto, ON M8V 3B9
Canada

Unless we expressly cover them, international return postage — and any third-party brokerage charges, duties, or tariffs — must be paid by the party initiating the return and may be deducted from any refund. NOGU recommends returning orders in a padded envelope instead of a box whenever possible, and through your local postal service, as private carriers (such as FedEx / UPS) typically charge significantly more for comparable services.


REFUND PROCESSING TIME:

Once your authorized return has been received and assessed, your refund will be processed and issued. It typically takes 5 to 10 business days from the date we receive and assess the return for your refund to be issued to the original payment method. Your bank or card issuer may take additional time to post the credit.

ORDER CANCELLATIONS:

Where available, unfulfilled orders may be cancelled through self-serve tools within 15 minutes of purchase. After that window, email info@nogu.studio or call 1-800-338-8840 as soon as possible; if the order has not shipped, support may still cancel it case by case once confirmed.

LIABILITY:

If a delivery cannot be completed or is refused by the recipient due to the recipient's unwillingness to pay any due international taxes or duty charges on the package, the order will not be refunded, as these costs are the responsibility of the purchaser.

NOGU is not responsible for any additional government taxes, customs, or duty charges on returned packages, and any such costs are the responsibility of the party initiating the return. The total amount of any such charges will be deducted from the refund amount.

Any and all claims for lost, stolen, or mis-delivered packages must be made within 60 days of the order date.

DANIEL CHRISTIAN TANG

RETURN & REFUND POLICY

NOGU is a licensed vendor of Daniel Christian Tang jewelry. Daniel Christian Tang products purchased from www.nogu.studio are subject to the Daniel Christian Tang warranty conditions on this page.