EXPRESS SHIPPING TO UK AVAILABLE AT CHECKOUT

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    NOGU X UKRAINIAN WORLD CONGRESS

    UKRAINIAN AID
    TRENDING NOW

    TRENDING NOW
    NOGU Bracelet of the Month

    JULY BOTM
    Authentic Mermaid Glass™

    MERMAID GLASS™

    FIREFLY GLASS™ BY NOGU

    FIREFLY GLASS™
    GALAXY GLASS™

    GALAXY GLASS™
    BRACELETS

    ALL BRACELETS
    EARRING BEST SELLERS

    ALL EARRINGS
    RINGS

    ALL RINGS
    NECKLACES

    ALL NECKLACES
    ANKLETS

    ANKLETS
    BACK IN STOCK THIS WEEK

    BACK IN STOCK

    FREE RETURNS | LIFETIME WARRANTY GET 2 FREE PAIRS OF RAINBOW CONFETTI KIKIBALLA EARRINGS WITH ORDERS OVER 99 USD ( 76 USD VALUE)

    FREE RETURNS | LIFETIME WARRANTY GET 2 FREE PAIRS OF RAINBOW CONFETTI KIKIBALLA EARRINGS WITH ORDERS OVER 99 USD ( 76 USD VALUE)

    Orders to Russia and Belarus are no longer accepted and will not be shipped. #standwithukraine

    Orders to Russia and Belarus are no longer accepted and will not be shipped. #standwithukraine

    NOGU Rewards

    Redeem Now

    FREQUENTLY ASKED REWARDS QUESTIONS

    HOW DO I SIGN UP?

    Simply create an account on our site and log in to start

    HOW DO I REDEEM FOR A CART DISCOUNT?

    When redeeming for a $ cart discount, click Redeem to open our Rewards Launcher, find the discount reward and click 'Redeem' to get a $ discount code to use on your next checkout

    HOW DO I CHECK MY BALANCE?

    Just make sure you're logged into your account, and your balance will be shown at the top of this page

    DO MY POINTS EXPIRE? (No)

    Your points will never expire. But if you redeem for a cart discount, or free product discount, your code may expire after 90 days. So don't redeem your points until you are ready to use the reward code

    I WANT A PRODUCT NOT LISTED AS A REWARD

    For items not listed as an exclusive reward, you can redeem for a cart discount amount to use towards anything on the site.

    HOW DO I GET POINTS FOR REFERRING A FRIEND?

    You'll earn 10,000 points for every friend that successfully makes a purchase through your link. They will get $10 off Coupon and you will get 10,000 Reward points each! There is no limit, so share with as many people as you know. A successful referral will occur when someone uses your link for $10 off for an order of $30 or more.

    DOES IT WORK WITH THE NOGU APP?

    You can still earn points for every purchase and action made through the app, but you will need to use the website Rewards Launcher to redeem for your codes. After which you may use the code on the app, or on the website

    IS IT AVAILABLE IN CANADA?

    Yes, it is now availble in Canada. IF YOU HAD AN EXISTING ACCOUNT AT NOGU.CA AND YOU ARE UNABLE TO SIGN IN HERE, PLEASE CREATE A NEW ACCOUNT WITH THE SAME EMAIL, AND CONTACT US AT INFO@NOGU.STUDIO TO HAVE YOUR REWARD POINTS TRANSFERED OVER ASAP FROM OUR LEGACY SYSTEM

    I JOINED THE FB NOGU INSIDERS PAGE, HOW DO I GET MY POINTS?

    Email us at info@nogu.studio to let us know you followed the NOGU Insiders group and we will award you the points! (Sorry this one is a manual process)

    IS THERE A LIMIT TO HOW MANY REVIEWS I CAN WRITE?

    You can write up to 10 Reviews per month, and upload 10 Review images per month - resulting in up to 10,000 points per month. To maximize your earnings, keep within these limits per month

    I WROTE A REVIEW AND DIDNT GET MY POINTS

    Since we automatically verify all reviews to be genuine, you must make sure you are posting a review on the correct product you purchased from a valid order (not returned/refunded). We suggest for ease-of-use to select the order and product to review from our rewards widget launcher in the bottom left, and selecting the 'Reviews' button at the top

    NEED HELP WITH YOUR REWARDS?

    Email Us!

    We’re happy to help you in every way we can. Just send us a message in the form below with any questions you may have.

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    Please fill out our contact form and a member of our customer service team will get back to you as soon as possible. Alternatively, you may email us directly at info@nogu.studio or open a live chat session on any page of our site. 

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    FREE SHIPPING within the USA on orders over $20!

    SHIPPING OPTIONS and ESTIMATED DELIVERY TIMES:
    USA    		 USPS - First Class Mail

    $3.99
    FREE for orders over $20 

    		 2-5 Business Days
    FedEx
    (East Coast, Midwest)    		 $9.99 
    FREE for Orders $150+ USD    		 2-4 Business Days
    FedEx
    (West Coast)    		 $9.99 
    FREE for Orders $150+ USD    		 2-4 Business Days
    DHL $10.99 
    FREE for Orders $199+ USD    		 1-3 Business Days
    CANADA    		 Canada Post - Expedited Parcel

    From $5.99

    FREE for Orders $99+ CAD ($75+ $USD)

    		 2-10 Business Days
     FedEx Express

    FREE for Orders $199+ CAD ($160+ $USD)
    2 Business Days
    EUROPEAN UNION    		 USPS International
    Currently Unavailable     		€10+ EUR*
    FREE for Orders €95 EUR*    		 5-10 Business Days
    FedEx or DHL International €24+ EUR* 2-5 Business Days
    UNITED KINGDOM

    USPS International  
    Currently Unavailable

    		 £8+ GBP*
    FREE for Orders £85 GBP*    		 5-10 Business Days
    FedEx or DHL International     		£19+ GBP* 2-5 Business Days
    AUSTRALIA

    USPS International 
    Currently Unavailable

    		 $15+ AUD*
    FREE for Orders $150 AUD*    		 5-10 Business Days
    FedEx or DHL International     		$29+ AUD* 2-5 Business Days
    NEW ZEALAND

    USPS International
    Currently Unavailable

    		 $15+ NZD*
    FREE for Orders $160 NZD*    		 5-10 Business Days
    FedEx or DHL International     		$47+ NZD* 2-5 Business Days
    JAPAN
    USPS International
    Currently Unavailable     		¥1,200+ JPY*
    FREE for Orders ¥12,000 JPY*    		 5-10 Business Days
    FedEx or DHL International     		¥3,000+ JPY* 2-5 Business Days
    HONG KONG
    USPS International
    Currently Unavailable     		$80+ HKD*
    FREE for Orders $800 HKD*    		 5-10 Business Days
    FedEx or DHL International     		$220+ HKD* 2-5 Business Days
    SINGAPORE
    USPS International
    Currently Unavailable     		$14+ SGD*
    FREE for Orders $145 SGD*    		 5-10 Business Days
    FedEx or DHL International     		$35+ SGD* 2-5 Business Days
    INTERNATIONAL
    FedEx or DHL International     		See Checkout for Up to Date Rates 5-12 Business Days
      *Some destination countries not listed above may be excluded from free international shipping promotions

    NOTE: Due to ongoing coronavirus restrictions and recent changes to international shipping services available through USPS and international postal service partners in destination countries, USPS international shipping is no longer available. USPS is currently only available as a domestic shipping service for customers located within the United States of America. 

     

    SHIPPING INFORMATION:

    Once you have placed your order, you will receive an automatically generated email within a few minutes. This email is your invoice and your order confirmation.

    If you have not received your order confirmation email and it has been thirty minutes or longer, please check your spam/junk folder. If you still cannot find your order confirmation, please contact customer support to confirm that your order has been placed.

    Once your order has been shipped, you will receive an automatically generated email confirming your shipment and providing you with your tracking number, whenever applicable.

    In the case of multiple orders being shipped to the same recipient and the same address, orders may be combined into a single, consolidated shipment. 

    Please add info@nogu.studio to your safe sender list to ensure our emails reach you.

    For questions about the shipping status of any order or to modify an order before shipment, please contact us at info@nogu.studio

    Please note orders under $10 may be excluded from free shipping promotions. 

    Please note that in the event of an alternative shipping method being used to ship your order due to availability of shipping services to your address with our partner carriers, any difference in price will be refunded to your original method of payment.

    SHIPPING WITHIN USA AND CANADA:

    Orders being shipped to an address in the United States will be shipped via USPS or FedEx. Orders will be shipped as USPS First Class mail or FedEx, as specified at check out. All orders being shipped to an address in the United States will be tracked.

    Orders being shipped to an address in Canada will be shipped via Canada Post Expedited Parcels. All orders being shipped to an address in Canada will be tracked.

    In the event of a failed shipment due to an incorrectly entered shipping address, a flat-rate $5.95 shipping fee will be required for a re-shipment. Please note that this flat-rate fee only applies to orders being shipped to an address in the United States of America or Canada. Please contact customer support if your package has been shipped to an incorrect or incomplete address.

    SHIPPING OUTSIDE OF USA & CANADA:

    Orders being shipped to an address outside of the United States of America or Canada will be shipped via USPS International or FedEx International or DHL Express international service.

    NOGU is not responsible for currency exchange fees, credit card fees, or bank fees. 

    NOGU is not responsible for any additional government taxes, customs, or duty charges, and any such costs will be incurred by the order's recipient.

    THIRD PARTY PROMOTIONS:

    Orders placed using vouchers distributed by promotional partners may see slightly longer shipping times within the parameters of the ongoing promotion.

    LIABILITY:

    Any and all claims for lost, stolen, or mis-delivered packages must be made within two months (sixty days) of the order date of the package in question. 

    NOGU is not responsible for lost or stolen packages in cases where they have been tracked and confirmed delivered by their respective carriers.

    Please Note: Orders with a $0.00 checkout value are subject to a $5.99 shipping and processing fee. 

    Shipping rates, services, and options are subject to change at any time based on the availability of carriers and eligible services. 

    *Note: Non-USD orders will have shipping rates calculated at checkout based on daily currency rates. Rates shown above are currency-exchanged estimates.

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